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Cookshop Direct

Terms and Conditions

Privacy Policy

Consumer Direct trading as Cookshop Direct Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

About Us

cookshopdirect.co.uk is an e-commerce website operated and owned by:

Consumer Direct Ltd

Company Registration Number: 07713332

VAT Number: 118 1125 51

Address for correspondence: Consumer Direct Ltd, The Stables, Church Walk, Daventry, Northamptonshire, NN11 4BL

Email: info@cookshopdirect.co.uk

Making A Purchase

Overseas orders - We have suspended online ordering for overseas customers.

If you live outside of the UK, please email us with your requirements - info@cookshopdirect.co.uk and we will calculate shipping costs.

To make a purchase, browse our site and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by most credit and debit cards (guest) and Paypal.

We do not charge for any item unless it is currently in stock.

There is no shipping charge for backordered items.

We will Email you to confirm when your order has been received. This is to indicate that we have received your order; it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All goods are sent via Royal Mail and / or DHLDelivery Schedule Orders will be despatched within 5 days of receipt of order. We currently use Royal Mail / DHL.

If the goods are out of stock, we will advise you by Email and advise you when we expect to despatch to you.

For customer queries, it is best to email us at info@cookshopdirect.co.uk for an immediate answer

Back Orders

If your item is not in stock, we will advise you by email when we expect to ship to you. You will be able to cancel your order if the delivery schedule is unacceptable to you.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We will advise you by Email when the goods are despatched.

Guarantees

Any guarantees are given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.

Contacting us

For the fastest reply, Email us at: info@cookshopdirect.co.uk

Alternatively you can phone us on 07852 466660, however this line is not answered outside working hours or at weekends.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If returning the goods because of a fault or damage, please contact us at info@cookshopdirect.co.uk and we will arrange collection at no cost to you.

Right to cancel

You can cancel and withdraw from your order within 7 days of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an e-mail will suffice) or by returning the goods (at your risk). This right will have been fulfilled if you return the UNUSED goods before the expiry of this period to: Cookshop Direct Ltd, Sedgemoor Court, Lang Farm, Daventry, Northamptonshire, NN11 0WR 

Cancelled orders (for reasons other than faults or damage) must be returned at your expense. We will refund the full cost of the goods but not cover return delivery costs. If you wish to cancel your order after receipt please email us at info@cookshopdirect.co.uk

Remittance Terms

In all cases, payment in full is required before shipment.

Product Descriptions

We endeavour to make sure that there are minimal errors in the descriptions of the products on the web site. We accept no responsibility for inconvenience caused by errors or omissions to product descriptions or wrong prices. We are under no obligation to honour any incorrect prices, but will try to make customers aware of such errors and rectify these as soon as is possible. Some items use photographers props to illustrate correct usage of our products. These are not included in the purchase price.